Wedding Invitaions - FAQ's

Benefits of ordering from Invitation Island:

Excellent Quality Printing
Finest Papers
Online Proof System
Choice of Ink Colors
Choice of Lettering Style, Font Size
See Typeset Copy of Item
Quick Turnaround Time (Most items in 24 - 48 Hours)


General Information:

Catalog Requests We do not produce mail-order catalogs. See "Samples".

Foreign Languages
We can print foreign languages when the letters are from the English alphabet. In addition, we offer Spanish verses for wedding and Quince Años ensembles.

Printing Limitations
Carlson Craft reserves the right to refuse to print any copy that may be considered harassing, profane or abusive in nature.

Returns
We do our best to make sure each item is shipped exactly as it is ordered. Please contact us as soon as possible if you have a concern with your order.

Samples
Find the invitation you are interested in and click on the image. Click on "request a sample" link located top right of large view of image.

Security
We use “VeriSign,” the industry standard to provide protection for your credit card information. Your credit card number will be encrypted for safe transmission. We DO NOT store your credit card number after your order has been completed. You will need to re-enter your credit card every time you make a purchase. Your privacy is respected.

Ordering:

Making Changes
If you’ve sent your order and you’ve found you’ve made a mistake, please call us immediately. We will confirm the status of your order, and will let you know if a change can be made. Please note additional fees may be required to stop your order to make a change. We encourage you to look over your order very carefully before sending it to avoid the cost of having it reprinted.

Order Cancellation
$10.00 Service fee on cancelling your order. If order has already been printed you will be charged full price of order.

Ordering More
Contact us immediately if you discover you need to increase the quantity. We will try to catch the order before it’s printed. The price for an additional 25 is always a better value than a new order for 25. Consider ordering an extra 25 in case of mistakes or last minute additions. If your order cannot be stopped before it is printed, we will notify you, and you will be charged the new order price.

Payment
We accept major credit cards. Payment is due at the time your order is placed. You may be billed a U.S. dollars sales tax on your final invoice total depending on the state you are in.

Rushes
Because our production time is so fast, we are unable to rush your order once it is in-house. However, we suggest you choose an expedited shipping method on the shipping screen to ensure the quickest delivery.

Shipping:  Orders received before 12 noon EST

Wedding Invitations, stationery, anniversary products, baby products, greeting cards and special occasion invitations will ship in
24 - 48 Hours

Business Stationery & Office Products
Approximately 5 - 7 days

Specialty Products
Approximately 15 days

International Shipping
We do provide international shipping to countries serviced by UPS. You may select the “International Shipping Available” link on the home page for a complete listing of the countries. Charges are based on weight and destination.

NOTE: Most orders are shipped UPS Ground Service. Be sure to add on the appropriate shipping time (2-7 days) based on your location and shipping service level. For an expedited shipping service, please indicate method on shipping screen.